In business, something worth doing well is worth documenting. That is why you want to fully communicate all aspects of what customer service means to your business, your employees and your customers.

Customer correspondence can be used to thank a customer for her business, to encourage prompt payment, to follow up on a transaction, or to respond to an inquiry or a complaint. Correspondence such as ...

If your business is like most, you probably use email for internal and external communications in sales, marketing, and even customer service. So if you want higher profitability and customer ...