Workforce management software will always do three things for the call center: schedule agents time, forecast and predict how many agents a center will need at different times through the day and the ...

Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now Salesforce is launching tools that will ...

While not as mature as its use in other areas, health systems across the U.S. are beginning to adopt predictive analytics tools for labor cost forecasting. Many organizations have automated ...

Determining the human resources required by an organization involves identifying the jobs, skills and knowledge required by those jobs and the performance level of the current workforce. Using this ...

Discover how human resource planning might be used to estimate the correct demand for labor in a given market, both qualitatively and quantitatively.

LONDON--(BUSINESS WIRE)--The global workforce analytics market size is expected to grow by USD 983.73 million during 2020-2024, progressing at a CAGR of almost 16% during the forecast period. Click & ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

For decades, contact centres have relied on spreadsheets, historical data, and manual effort to forecast staffing needs. While these tools have served their purpose, they are increasingly outmatched ...

It is the responsibility of a healthcare professional, usually a clinical manager within each unit, who often has more pressing patient care activities to accomplish. Each day, the manager has to ask ...

BURLINGAME, Calif.--(BUSINESS WIRE)--Lyra Health, the leading provider of innovative Workforce Mental Health solutions for employers, today announced early findings from its 2025 Workforce Mental ...

Employers have made major strides in workforce mental health for the past several years--reducing stigma, enhancing access, and providing higher-quality, higher-value care. As 2026 approaches, however ...