Finding customer service help online can be a pain. Filtering through a knowledge base to find the right answer to your question can be an exercise in fighting with nested frequently asked questions ...

In the past year, Microsoft has introduced quite a few machine learning-based offerings that leverage its Azure Cognitive Services APIs. These include Azure Form Recognizer and a Garage project dubbed ...

If you’ve tried to deal with a bot before you can speak to a human customer service rep, you know how frustrating that process can sometimes be. Sure, there are basic tasks that can free up a human ...

On the second floor of a high-rise office building in Richmond, Va., six bots are quietly delivering better customer service. Would you like to meet them? Ada handles claims. Walter III specializes in ...

Service bots are revolutionizing the marketplace, from traditional retail and food-and-beverage to health care. These autonomous systems, from physical robots to digital chatbots, are designed to ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Azure Bot Service has new features for developers making conversational ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More A chatbot to complement a doctor’s visit? It’s not as radical as it ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. After years in the customer support business, Michael ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

A few years ago at its Build developer conference, Microsoft made its conversation as a service (CaaS) offerings the centerpiece of its announcements. This year, Microsoft made some solid advancements ...

Salesforce announced new tools for its customer service platform that use artificial intelligence to make agents' jobs easier. Among other things, Salesforce's Service Cloud now has AI augmented bots ...