TwistedSifter on MSN

Call center employee gets great feedback for sounding natural, but then a new supervisor tells her to stick to the script

The post Call Center Employee Gets Great Feedback For Sounding Natural, But Then A New Supervisor Tells Her To “Stick To The ...
Scoop

The Key To Crafting Call Center Scripts That Improve Customer Service Voice

Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...
TechRepublic

7 No-Fluff Cold Call Script Examples You Can Steal

7 No-Fluff Cold Call Script Examples You Can Steal Your email has been sent A great cold call script helps reps make a positive first impression. You can customize these examples and start using them ...
Forbes

Is AI Making Call Center Agents Better Or Replacing Them?

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...