Amazon's distribution network is huge and complex, and often, restocking returned items just isn't worth it for the company.

Some shoppers now see a USPS doorstep-pickup as an Amazon return option—schedule a free pickup, print a label, box it, and USPS grabs it Amazon’s label-free, box-free drop-offs (Whole Foods, UPS Store ...

SAN JOSE, Calif. -- It's an Amazon nightmare. Imagine hundreds of oversized packages appear on your doorstep -- and you have no clue why. You never ordered them. Yet, the shipping spree to your street ...

A year ago, misdirected Amazon returns began arriving at Karen Holton’s house in California. Eventually, she said, they were stacked so high that she could not easily use her door. By Christine Hauser ...

Amazon's Prime Day event, running from July 8 to 11, is just around the corner. If you're planning to stock up on tech, household essentials or that robot vacuum you've been eyeing, there's something ...

Someone finally let the cat out of the bag — er, the Amazon box. A Utah couple shared their shock to discover their cat, Galena, was found at an Amazon warehouse in California after mysteriously ...

There’s a moment every December when some people open their gifts, smile politely, and immediately wonder how fast they can send them back. Holiday returns are a seasonal sport, and knowing the rules ...

SAN JOSE, California (KGO) — It’s an Amazon nightmare. Imagine hundreds of oversized packages appear on your doorstep — and you have no clue why. You never ordered them. Yet the shipping spree to your ...