Customers typically interact with many different departments or contacts in a company. To build the most effective and profitable relationship with a customer, it's essential for everyone in a company ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Apr 11, 2016, 01:26pm EDT Apr 12, 2016, 07:16pm EDT This ...

Today more than ever, excellent customer service is needed to retain customers. People are tired of spending hours on the phone with rude service people only to find their problems unresolved.

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Artificial Intelligence is being used for a novel purpose: training customer service staff to handle irate customers through an AI-powered, foul-mouthed robot. Airtel and Google Cloud have ...